VENATION LEGAL

Refund and Cancellation Policy

This policy applies to paid Venation subscriptions. Website purchases are processed by Paddle, our Merchant of Record and authorised reseller. Android purchases are processed by Google Play and are also governed by Google Play’s billing, cancellation, and refund rules.

1. Automatic renewal

Monthly and yearly subscriptions renew automatically for the same billing period until cancelled. The price, billing interval, taxes, and renewal terms are displayed before checkout and in the receipt from the provider used for the purchase.

2. Cancelling a subscription

You may cancel at any time. For web purchases, use the management link in your Paddle receipt or Paddle Buyer Support. For Android purchases, open Google Play’s Subscriptions page from Venation settings or the Google Play app.

Cancellation normally takes effect at the end of the current paid billing period. You keep paid-plan access until then and will not be charged for the next period. Cancelling does not automatically refund charges already paid.

3. Refunds and withdrawal rights

Refund eligibility is determined by Paddle or Google Play according to the provider used for the purchase and any mandatory consumer rights that apply where you live. Nothing in this policy limits rights that cannot legally be waived.

Where immediate access to digital services affects a statutory withdrawal right, the disclosures and consent shown at checkout will apply. Country-specific rules may provide additional rights.

4. How to request a refund

1. Open the “View receipt” or “Manage subscription” link in your Paddle transaction email; or
2. Visit paddle.net and choose the refund or order-support option; or
3. For an Android purchase, request support through Google Play’s order history or Google Play Help; or
4. Contact Venation Support with the purchase email, transaction number, and reason. Do not send card numbers or security codes.

Approved refunds are returned through the original billing provider to the original payment method where possible. Processing time after approval depends on the payment provider and bank.

5. Access after cancellation or refund

After a paid period ends, your account may move to the free Seed plan and paid features or limits will no longer apply. If your stored content exceeds free-plan limits, we may restrict new uploads or edits while allowing a reasonable opportunity to export content or choose another plan. An approved refund may end paid access immediately.

6. Plan changes and duplicate charges

Any proration, credit, or effective date for a plan change is shown before confirmation. If you believe you were charged more than once or without authorization, contact Paddle Buyer Support or Venation Support promptly so the transaction can be investigated.

7. Contact and governing terms

Purchases are also subject to the checkout disclosures and the terms of Paddle or Google Play, depending on where they were purchased. For product or technical support, contact services@zelumos.com.

To stop a future renewal, cancel the subscription even if you have also submitted a refund request.